Crew (or Cockpit) Resource Management (CRM) training originated from a NASA workshop in 1979 that focused on improving air safety. The NASA research presented at this meeting found that the primary cause of the majority of aviation accidents was human error, and that the main problems were failures of interpersonal communication, leadership, and decision making in the cockpit. CRM training encompasses a wide range of knowledge, skills and attitudes including communications, situational awareness, problem solving, decision making, and teamwork; together with all the attendant sub-disciplines which each of these areas entails.

CRM can be defined as a management system which makes optimum use of all available resources – equipment, procedures and people – to promote safety and enhance the efficiency of flight operations.

CRM is concerned not so much with the technical knowledge and skills required to fly and operate an aircraft but rather with the cognitive and interpersonal skills needed to manage the flight within an organised aviation system. In this context, cognitive skills are defined as the mental processes used for gaining and maintaining situational awareness, for solving problems and for making decisions. Interpersonal skills are regarded as communications and a range of behavioural activities associated with teamwork. In aviation, as in other walks of life, these skill areas often overlap with each other, and they also overlap with the required technical skills. Furthermore, they are not confined to multi-crew aircraft, but also relate to single pilot operations, which invariably need to interface with other aircraft and with various ground support agencies in order to complete their missions successfully.

CRM training for crew has been introduced and developed by aviation organisations including major airlines and military aviation worldwide. CRM training is now a mandated requirement for commercial pilots working under most regulatory bodies worldwide.


This CRM tutorial is presented as a temporary measure while we further develop into a more robust and usable resource. The primary focus of the site will be a blog contributed to by an array of industry professionals.

To adequately learn CRM principles it is best to have a dynamic group environment so that various principles can be demonstrated in a live environment. Ideally, it requires an array of personalities and professions so that the dynamics of human behaviour and social interaction can be effectively demonstrated. To this end, when conducing aviation exercises to demonstrate CRM principles it is also highly appropriate to have other stakeholders that might contribute towards the exercise; this might include ATC, dispatch and loaders.

The reality is, it’s unlikely that all or any of these groups will be rostered to complete the exercises together. It’s generally inappropriate to conduct CRM training online (single pilot) since the whole topic is based around the involvement of multiple people.

The following CRM course is made up of 7 modules, with each module broken up into a number of further sections (or chapters). New areas will be added in the future so ensure you subscribe to our mailing list to be notified of major updates.