Table of Contents
Introduction
Course Objective
History
CRM Defined
What CRM IS and IS NOT
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Module 1 - Information Processing
Sensory Receptors and Sensory Stores
Attention and Perception
Decision Making
Memory
Motor Programmes
Situation Awareness
Information Processing Limitations
Attention and Perception
Decision Making, Memory, and Motor Programmes
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Module 2 - Human Error, Reliability and Error Management
Basic Theory of Human Error
Error Models and Theories
Design Versus Operator Induced Errors
Variable Versus Constant Errors
Reversible Versus Irreversible Errors
Slips, Lapses, Mistakes and Violations
Skill-, Rule-, and Knowledge – Based Behaviours and Associated Errors
Violations
Error Management
Error Detection and Prevention
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Module 3 - Attention, Vigilance, Fatigue, Stress and Workload Management
Arousal and Workload
Stress
Sleep, Fatigue and Circadian Rhythms
Fatigue
Alcohol and Medication
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Module 4 - Situation Awareness Definitions
Basic Theory
Elements Of SA
Levels Of SA
Stress
Clues to Loss of SA
Tips for Good SA
Examples
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Module 5 – Communication, Teamwork, Leadership, Decision Making and Managerial Skills Communication
Leadership/Followship
Crew Co-Ordination
Leadership and Managerial Skills
Decision Making
The Debrief
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Module 6 – Automation
Module 7 – CRM for Single Pilot Operations
Further Reading
CRM – Instructor view point
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